Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Mar 03, 2026 - 20:02 UTC
Mar 03, 2026 - 20:02 UTC
AWS availability zone issues in UAE, me-central-1, affecting Illumina Connected Analytics and Basespace Sequence Hub
Subscribe
Update - We are experience a full outage in the UAE due to multiple AWS Availability Zones being inaccessible due to the ongoing events in the region. We are actively monitoring this with our cloud provider, but will not recover until AWS sees recovery. For detailed updates from AWS, review https://health.aws.amazon.com/health/status.
Mar 02, 2026 - 16:28 UTC
Mar 02, 2026 - 16:28 UTC
Update - We are continuing to work on a fix for this issue.
Mar 02, 2026 - 16:17 UTC
Mar 02, 2026 - 16:17 UTC
Identified - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Mar 01, 2026 - 19:28 UTC
Mar 01, 2026 - 19:28 UTC
Update - As the deadline gets closer we have started disabling the deprecated apps based on their recent usage. Please reach out to techsupport@illumina.com if you have any questions.
Nov 18, 2025 - 01:31 UTC
Nov 18, 2025 - 01:31 UTC
Update - We are continuing to investigate this issue.
Oct 28, 2025 - 22:23 UTC
Oct 28, 2025 - 22:23 UTC
Investigating - DRAGEN is retiring several older applications due to limited AWS availability. Users may experience longer wait times when using these legacy apps. To ensure optimal performance and reliability, we strongly encourage transitioning to the latest versions. Many of the new apps are fully compatible with the older apps. Please see our Obsolescence Notices for details.
Oct 28, 2025 - 22:22 UTC
Oct 28, 2025 - 22:22 UTC
USA
Operational
Basespace Sequence Hub - US East
Operational
Illumina Connected Analytics - US East
Operational
Illumina Connected Insights - US East
Operational
Dragen Apps and Content - US East
Operational
Illumina Connected Multiomics - US East
Operational
Australia
Operational
Basespace Sequence Hub - Sydney
Operational
Illumina Connected Analytics - Sydney
Operational
Illumina Connected Insights - Sydney
Operational
Dragen Apps and Content - Sydney
Operational
Illumina Connected Multiomics - Sydney
Operational
Canada
Operational
Basespace Sequence Hub - Canada
Operational
Illumina Connected Analytics - Canada
Operational
Illumina Connected Insights - Canada
Operational
Dragen Apps and Content - Canada
Operational
Illumina Connected Multiomics - Canada
Operational
Germany
Operational
Basespace Sequence Hub - Frankfurt
Operational
Illumina Connected Analytics - Frankfurt
Operational
Illumina Connected Insights - Frankfurt
Operational
TruSight Software Suite - Frankfurt
Operational
Dragen Apps and Content - Frankfurt
Operational
Illumina Connected Multiomics - Frankfurt
Operational
India
Operational
Basespace Sequence Hub - Mumbai
Operational
Illumina Connected Analytics - Mumbai
Operational
Dragen Apps and Content - Mumbai
Operational
Indonesia
Operational
Basespace Sequence Hub - Jakarta
Operational
Illumina Connected Analytics - Jakarta
Operational
Dragen Apps and Content - Jakarta
Operational
Israel
Operational
Basespace Sequence Hub - Tel Aviv
Operational
Illumina Connected Analytics - Tel Aviv
Operational
Dragen Apps and Content - Tel Aviv
Operational
Japan
Operational
Basespace Sequence Hub - Tokyo
Operational
Illumina Connected Analytics - Tokyo
Operational
Dragen Apps and Content - Tokyo
Operational
Singapore
Operational
Basespace Sequence Hub - Singapore
Operational
Illumina Connected Analytics - Singapore
Operational
Dragen Apps and Content - Singapore
Operational
Illumina Connected Multiomics - Singapore
Operational
South Korea
Operational
Basespace Sequence Hub - Seoul
Operational
Illumina Connected Analytics - Seoul
Operational
Illumina Connected Insights - Seoul
Operational
Dragen Apps and Content - Seoul
Operational
Illumina Connected Multiomics - Seoul
Operational
UAE
Major Outage
Basespace Sequence Hub - Abu Dhabi
Major Outage
Illumina Connected Analytics - Abu Dhabi
Major Outage
Dragen Apps and Content - Abu Dhabi
Operational
United Kingdom
Operational
Basespace Sequence Hub - London
Operational
Illumina Connected Analytics - London
Operational
Illumina Connected Insights - London
Operational
Dragen Apps and Content - London
Operational
Illumina Connected Multiomics - London
Operational
Global
Operational
Dragen Cloud License Service
Operational
Dragen Server License Service
Operational
Dragen Apps and Content - Global
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance