Dragen Apps and Content Degradation - Global
Investigating - DRAGEN is retiring several older applications due to limited AWS availability. Users may experience longer wait times when using these legacy apps. To ensure optimal performance and reliability, we strongly encourage transitioning to the latest versions. Many of the new apps are fully compatible with the older apps. Please see our Obsolescence Notices for details.
Oct 23, 2025 - 04:04 UTC
USA Operational
Basespace Sequence Hub - US East Operational
Illumina Connected Analytics - US East Operational
Illumina Connected Insights - US East Operational
Dragen Apps and Content - US East Operational
Australia Operational
Basespace Sequence Hub - Sydney Operational
Illumina Connected Analytics - Sydney Operational
Illumina Connected Insights - Sydney Operational
Dragen Apps and Content - Sydney Operational
Canada Operational
Basespace Sequence Hub - Canada Operational
Illumina Connected Analytics - Canada Operational
Illumina Connected Insights - Canada Operational
Dragen Apps and Content - Canada Operational
Germany Operational
Basespace Sequence Hub - Frankfurt Operational
Illumina Connected Analytics - Frankfurt Operational
Illumina Connected Insights - Frankfurt Operational
TruSight Software Suite - Frankfurt Operational
Dragen Apps and Content - Frankfurt Operational
India Operational
Basespace Sequence Hub - Mumbai Operational
Illumina Connected Analytics - Mumbai Operational
Dragen Apps and Content - Mumbai Operational
Indonesia Operational
Basespace Sequence Hub - Jakarta Operational
Illumina Connected Analytics - Jakarta Operational
Dragen Apps and Content - Jakarta Operational
Israel Operational
Basespace Sequence Hub - Tel Aviv Operational
Illumina Connected Analytics - Tel Aviv Operational
Dragen Apps and Content - Tel Aviv Operational
Japan Operational
Basespace Sequence Hub - Tokyo Operational
Illumina Connected Analytics - Tokyo Operational
Dragen Apps and Content - Tokyo Operational
Singapore Operational
Basespace Sequence Hub - Singapore Operational
Illumina Connected Analytics - Singapore Operational
Dragen Apps and Content - Singapore Operational
South Korea Operational
Basespace Sequence Hub - Seoul Operational
Illumina Connected Analytics - Seoul Operational
Illumina Connected Insights - Seoul Operational
Dragen Apps and Content - Seoul Operational
UAE Operational
Basespace Sequence Hub - Abu Dhabi Operational
Illumina Connected Analytics - Abu Dhabi Operational
Dragen Apps and Content - Abu Dhabi Operational
United Kingdom Operational
Basespace Sequence Hub - London Operational
Illumina Connected Analytics - London Operational
Illumina Connected Insights - London Operational
Dragen Apps and Content - London Operational
Global Degraded Performance
Dragen Cloud License Service Operational
Dragen Server License Service Operational
Dragen Apps and Content - Global Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 24, 2025

No incidents reported today.

Oct 23, 2025
BaseSpace Sequence Hub Service Degradation - United States
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Please note that going forward, app and content issues that affect multiple products will be communicated using the new "DRAGEN Apps and Content" service category in status.illumina.com.
Oct 23, 04:05 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 16:33 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 16:15 UTC
Update - We are continuing to monitor for any further issues.
Aug 18, 21:35 UTC
Update - We are continuing to monitor for any further issues.
Aug 18, 15:27 UTC
Monitoring - DRAGEN F1 applications are experiencing high demand and may be Queued for Analysis for longer than usual. Try using the latest F2-enabled versions (more info).
Aug 12, 00:11 UTC
Oct 22, 2025
Illumina Connected Analytics Service Degradation - Israel
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Oct 22, 02:16 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Oct 22, 01:55 UTC
Oct 21, 2025
BaseSpace Sequence Hub Service United States - Active Monitoring in Progress
Resolved - This incident has been resolved.
Oct 21, 18:04 UTC
Update - We are continuing to monitor for any further issues.
Oct 21, 02:06 UTC
Update - Issues with our cloud service provider are largely resolved. We are seeing longer than usual delays for some apps as the queues clear.
Oct 20, 20:49 UTC
Update - Issues with our cloud service provider continue but are improving. In an abundance of caution we recommend not starting new runs or analyses until further notice. Do not cancel any apps or sequencing runs already in progress.
Oct 20, 19:16 UTC
Monitoring - Some apps may be Queued for Analysis longer, or fail more frequently, due to issues with our cloud service provider. Please keep monitoring this page for updates.
Oct 20, 16:34 UTC
Illumina Connected Analytics - Active Monitoring in Progress
Resolved - This incident has been resolved.
Oct 21, 18:02 UTC
Update - Customers may experience increased queue times as recovery progresses. We are continuing to monitor for any further issues.
Oct 21, 02:07 UTC
Monitoring - Customers may experience increased queue times as recovery progresses. We are continuing to monitor for any further issues.
Oct 21, 00:28 UTC
Update - Flow is currently not working in the US - North Virginia (US East) region due to ongoing issues at AWS. Please refrain from aborting and/or rerunning analyses in this region. In other regions the situation is improving, although we are still seeing some delays and issues. We will continue to monitor the situation.
Oct 20, 11:56 UTC
Update - AWS are reporting signs of recovery, and ICA is also recovering. We will continue to monitor the situation.
Oct 20, 10:09 UTC
Update - We are continuing to investigate this issue.
Oct 20, 10:09 UTC
Investigating - AWS is currently experiencing issues causing severe service degradation across multiple parts of ICA. We'll update this page when we have more information.
Oct 20, 08:03 UTC
Illumina Connected Insights Service Degradation
Resolved - This incident has been resolved.
Oct 21, 17:27 UTC
Monitoring - System is functional now. We are continuing to monitor for any further issues.
Oct 20, 22:25 UTC
Investigating - ICI case uploads using the ICI Uploader may see slowness in data upload and case ingestion
Oct 20, 18:25 UTC
Oct 20, 2025
Dragen Cloud License Service Degradation
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Oct 20, 21:08 UTC
Monitoring - While service is improving, we continue to see degraded operations due to ongoing issues at AWS. We will continue to monitor the situation.
Oct 20, 18:55 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Oct 20, 07:47 UTC
Dragen Server License Service Degradation
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Oct 20, 18:55 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Oct 20, 07:38 UTC
Dragen Cloud License Service Degradation
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Oct 20, 07:42 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Oct 20, 07:38 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Illumina Connected Analytics Service Degradation - Tokyo
Resolved - This issue has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Oct 15, 10:57 UTC
Update - We are continuing to investigate this issue.
Oct 15, 10:03 UTC
Investigating - Workflow autolaunch: Autolaunching ICA analyses from BSSH run planning is not working in the Japan region. There are no problems with manually launching analyses in ICA. We're investigating the issue and will update when we have more information.
Oct 15, 09:33 UTC
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

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