Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Mar 03, 2026 - 20:02 UTC
Update - We are experience a full outage in the UAE due to multiple AWS Availability Zones being inaccessible due to the ongoing events in the region. We are actively monitoring this with our cloud provider, but will not recover until AWS sees recovery. For detailed updates from AWS, review https://health.aws.amazon.com/health/status.
Mar 02, 2026 - 16:28 UTC
Update - We are continuing to work on a fix for this issue.
Mar 02, 2026 - 16:17 UTC
Identified - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Mar 01, 2026 - 19:28 UTC
Update - As the deadline gets closer we have started disabling the deprecated apps based on their recent usage. Please reach out to techsupport@illumina.com if you have any questions.
Nov 18, 2025 - 01:31 UTC
Update - We are continuing to investigate this issue.
Oct 28, 2025 - 22:23 UTC
Investigating - DRAGEN is retiring several older applications due to limited AWS availability. Users may experience longer wait times when using these legacy apps. To ensure optimal performance and reliability, we strongly encourage transitioning to the latest versions. Many of the new apps are fully compatible with the older apps. Please see our Obsolescence Notices for details.
Oct 28, 2025 - 22:22 UTC
USA Operational
Basespace Sequence Hub - US East Operational
Illumina Connected Analytics - US East Operational
Illumina Connected Insights - US East Operational
Dragen Apps and Content - US East Operational
Illumina Connected Multiomics - US East Operational
Australia Operational
Basespace Sequence Hub - Sydney Operational
Illumina Connected Analytics - Sydney Operational
Illumina Connected Insights - Sydney Operational
Dragen Apps and Content - Sydney Operational
Illumina Connected Multiomics - Sydney Operational
Canada Operational
Basespace Sequence Hub - Canada Operational
Illumina Connected Analytics - Canada Operational
Illumina Connected Insights - Canada Operational
Dragen Apps and Content - Canada Operational
Illumina Connected Multiomics - Canada Operational
Germany Operational
Basespace Sequence Hub - Frankfurt Operational
Illumina Connected Analytics - Frankfurt Operational
Illumina Connected Insights - Frankfurt Operational
TruSight Software Suite - Frankfurt Operational
Dragen Apps and Content - Frankfurt Operational
Illumina Connected Multiomics - Frankfurt Operational
India Operational
Basespace Sequence Hub - Mumbai Operational
Illumina Connected Analytics - Mumbai Operational
Dragen Apps and Content - Mumbai Operational
Indonesia Operational
Basespace Sequence Hub - Jakarta Operational
Illumina Connected Analytics - Jakarta Operational
Dragen Apps and Content - Jakarta Operational
Israel Operational
Basespace Sequence Hub - Tel Aviv Operational
Illumina Connected Analytics - Tel Aviv Operational
Dragen Apps and Content - Tel Aviv Operational
Japan Operational
Basespace Sequence Hub - Tokyo Operational
Illumina Connected Analytics - Tokyo Operational
Dragen Apps and Content - Tokyo Operational
Singapore Operational
Basespace Sequence Hub - Singapore Operational
Illumina Connected Analytics - Singapore Operational
Dragen Apps and Content - Singapore Operational
Illumina Connected Multiomics - Singapore Operational
South Korea Operational
Basespace Sequence Hub - Seoul Operational
Illumina Connected Analytics - Seoul Operational
Illumina Connected Insights - Seoul Operational
Dragen Apps and Content - Seoul Operational
Illumina Connected Multiomics - Seoul Operational
UAE Major Outage
Basespace Sequence Hub - Abu Dhabi Major Outage
Illumina Connected Analytics - Abu Dhabi Major Outage
Dragen Apps and Content - Abu Dhabi Operational
United Kingdom Operational
Basespace Sequence Hub - London Operational
Illumina Connected Analytics - London Operational
Illumina Connected Insights - London Operational
Dragen Apps and Content - London Operational
Illumina Connected Multiomics - London Operational
Global Operational
Dragen Cloud License Service Operational
Dragen Server License Service Operational
Dragen Apps and Content - Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 21, 2026

No incidents reported today.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.