Illumina Cloud Products Status

BaseSpace Sequence Hub Service Degradation - United States

Update - We are continuing to monitor for any further issues.
Aug 18, 2025 - 21:35 UTC

Update - We are continuing to monitor for any further issues.
Aug 18, 2025 - 15:27 UTC

Monitoring - DRAGEN F1 applications are experiencing high demand and may be Queued for Analysis for longer than usual. Try using the latest F2-enabled versions (more info).
Aug 12, 2025 - 00:11 UTC

USA Degraded Performance

Basespace Sequence Hub - US East Degraded Performance

Illumina Connected Analytics - US East Operational

Illumina Connected Insights - US East Operational

Australia Operational

Basespace Sequence Hub - Sydney Operational

Illumina Connected Analytics - Sydney Operational

Illumina Connected Insights - Sydney Operational

Canada Operational

Basespace Sequence Hub - Canada Operational

Illumina Connected Analytics - Canada Operational

Illumina Connected Insights - Canada Operational

Germany Operational

Basespace Sequence Hub - Frankfurt Operational

Illumina Connected Analytics - Frankfurt Operational

Illumina Connected Insights - Frankfurt Operational

TruSight Software Suite - Frankfurt Operational

India Operational

Basespace Sequence Hub - Mumbai Operational

Illumina Connected Analytics - Mumbai Operational

Indonesia Operational

Basespace Sequence Hub - Jakarta Operational

Illumina Connected Analytics - Jakarta Operational

Israel Operational

Basespace Sequence Hub - Tel Aviv Operational

Illumina Connected Analytics - Tel Aviv Operational

Japan Operational

Basespace Sequence Hub - Tokyo Operational

Illumina Connected Analytics - Tokyo Operational

Singapore Operational

Basespace Sequence Hub - Singapore Operational

Illumina Connected Analytics - Singapore Operational

South Korea Operational

Basespace Sequence Hub - Seoul Operational

Illumina Connected Analytics - Seoul Operational

Illumina Connected Insights - Seoul Operational

UAE Operational

Basespace Sequence Hub - Abu Dhabi Operational

Illumina Connected Analytics - Abu Dhabi Operational

United Kingdom Operational

Basespace Sequence Hub - London Operational

Illumina Connected Analytics - London Operational

Illumina Connected Insights - London Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

BaseSpace Sequence Hub Service Degradation - United States

Resolved - This incident has been resolved.
Sep 5, 23:10 UTC

Investigating - We are currently experiencing an issue preventing some analyses from successfully completing. Please don't cancel and requeue running analyses, and keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Sep 5, 19:56 UTC

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.