Update - We are seeing recovery. The secondary event today was due to applications that had expired tokens. We have since restarted services that had been affected and error rates have dropped. Users can log into applications and see subscriptions. As platform auth services also affect sequencer upload, we are monitoring to ensure that sequencing runs upload successfully. In the event that you are seeing upload issues, you will need to restart upload upon run completion. If you have any questions on how to do so, please email techsupport@illumina.com.
Clarity LIMS integration steps that depend on BaseSpace (NextSeq 1000/2000, NovaSeq X, MiSeq i100) may fail to complete. Runs can be started manually.
Dec 07, 2025 - 07:36 UTC
Clarity LIMS integration steps that depend on BaseSpace (NextSeq 1000/2000, NovaSeq X, MiSeq i100) may fail to complete. Runs can be started manually.
Dec 07, 2025 - 07:36 UTC
Update - Message: We are seeing recovery. The secondary event today was due to applications that had expired tokens. We have since restarted services that had been affected and error rates have dropped. Users can log into applications and see subscriptions. As platform auth services also affect sequencer upload, we are monitoring to ensure that sequencing runs upload successfully. In the event that you are seeing upload issues, you will need to restart upload upon run completion. If you have any questions on how to do so, please email techsupport@illumina.com.
Clarity LIMS integration steps that depend on BaseSpace (NextSeq 1000/2000, NovaSeq X, MiSeq i100) may fail to complete. Runs can be started manually.
Dec 07, 2025 - 06:36 UTC
Clarity LIMS integration steps that depend on BaseSpace (NextSeq 1000/2000, NovaSeq X, MiSeq i100) may fail to complete. Runs can be started manually.
Dec 07, 2025 - 06:36 UTC
Investigating - We are continuing to investigate workgroup access issues for Illumina Applications, including Illumina Software and MyIllumina.
Dec 07, 2025 - 02:02 UTC
Dec 07, 2025 - 02:02 UTC
Monitoring - We have implemented a fix and are seeing recovery. Users should be able to login and switch workgroups. We will continue to monitor. Further updates will come on an as needed basis.
Dec 06, 2025 - 18:51 UTC
Dec 06, 2025 - 18:51 UTC
Update - We continue to investigate customer auth issues for Illumina Applications, including Illumina Software and MyIllumina. We believe we have narrowed down the root cause, and are testing a fix before implementing. Because this relates to Auth, we are taking extra care to assess for any downstream impact of the fix. We will provide another update by Saturday 12:00 PDT
Dec 06, 2025 - 18:07 UTC
Dec 06, 2025 - 18:07 UTC
Update - We continue to investigate customer login issues for Illumina Applications, including Illumina Software and MyIllumina. We believe we have narrowed down the root cause, and are working on a fix. We will provide another update by Saturday 10:00 PDT
Dec 06, 2025 - 15:54 UTC
Dec 06, 2025 - 15:54 UTC
Investigating - Message: We are investigating customer login issues for Illumina Applications, including Illumina Software and MyIllumina. We will provide another update by Saturday 8:00 PDT
Dec 06, 2025 - 15:18 UTC
Dec 06, 2025 - 15:18 UTC
Update - As the deadline gets closer we have started disabling the deprecated apps based on their recent usage. Please reach out to techsupport@illumina.com if you have any questions.
Nov 18, 2025 - 01:31 UTC
Nov 18, 2025 - 01:31 UTC
Update - We are continuing to investigate this issue.
Oct 28, 2025 - 22:23 UTC
Oct 28, 2025 - 22:23 UTC
Investigating - DRAGEN is retiring several older applications due to limited AWS availability. Users may experience longer wait times when using these legacy apps. To ensure optimal performance and reliability, we strongly encourage transitioning to the latest versions. Many of the new apps are fully compatible with the older apps. Please see our Obsolescence Notices for details.
Oct 28, 2025 - 22:22 UTC
Oct 28, 2025 - 22:22 UTC
USA
Degraded Performance
Basespace Sequence Hub - US East
Degraded Performance
Illumina Connected Analytics - US East
Degraded Performance
Illumina Connected Insights - US East
Degraded Performance
Dragen Apps and Content - US East
Operational
Illumina Connected Multiomics - US East
Degraded Performance
Australia
Degraded Performance
Basespace Sequence Hub - Sydney
Degraded Performance
Illumina Connected Analytics - Sydney
Degraded Performance
Illumina Connected Insights - Sydney
Degraded Performance
Dragen Apps and Content - Sydney
Operational
Illumina Connected Multiomics - Sydney
Degraded Performance
Canada
Degraded Performance
Basespace Sequence Hub - Canada
Degraded Performance
Illumina Connected Analytics - Canada
Degraded Performance
Illumina Connected Insights - Canada
Degraded Performance
Dragen Apps and Content - Canada
Operational
Illumina Connected Multiomics - Canada
Degraded Performance
Germany
Degraded Performance
Basespace Sequence Hub - Frankfurt
Degraded Performance
Illumina Connected Analytics - Frankfurt
Degraded Performance
Illumina Connected Insights - Frankfurt
Degraded Performance
TruSight Software Suite - Frankfurt
Degraded Performance
Dragen Apps and Content - Frankfurt
Operational
Illumina Connected Multiomics - Frankfurt
Degraded Performance
India
Degraded Performance
Basespace Sequence Hub - Mumbai
Degraded Performance
Illumina Connected Analytics - Mumbai
Degraded Performance
Dragen Apps and Content - Mumbai
Operational
Indonesia
Degraded Performance
Basespace Sequence Hub - Jakarta
Degraded Performance
Illumina Connected Analytics - Jakarta
Degraded Performance
Dragen Apps and Content - Jakarta
Operational
Israel
Degraded Performance
Basespace Sequence Hub - Tel Aviv
Degraded Performance
Illumina Connected Analytics - Tel Aviv
Degraded Performance
Dragen Apps and Content - Tel Aviv
Operational
Japan
Degraded Performance
Basespace Sequence Hub - Tokyo
Degraded Performance
Illumina Connected Analytics - Tokyo
Degraded Performance
Dragen Apps and Content - Tokyo
Operational
Singapore
Degraded Performance
Basespace Sequence Hub - Singapore
Degraded Performance
Illumina Connected Analytics - Singapore
Degraded Performance
Dragen Apps and Content - Singapore
Operational
Illumina Connected Multiomics - Singapore
Degraded Performance
South Korea
Degraded Performance
Basespace Sequence Hub - Seoul
Degraded Performance
Illumina Connected Analytics - Seoul
Degraded Performance
Illumina Connected Insights - Seoul
Degraded Performance
Dragen Apps and Content - Seoul
Operational
Illumina Connected Multiomics - Seoul
Degraded Performance
UAE
Degraded Performance
Basespace Sequence Hub - Abu Dhabi
Degraded Performance
Illumina Connected Analytics - Abu Dhabi
Degraded Performance
Dragen Apps and Content - Abu Dhabi
Operational
United Kingdom
Degraded Performance
Basespace Sequence Hub - London
Degraded Performance
Illumina Connected Analytics - London
Degraded Performance
Illumina Connected Insights - London
Degraded Performance
Dragen Apps and Content - London
Operational
Illumina Connected Multiomics - London
Degraded Performance
Global
Operational
Dragen Cloud License Service
Operational
Dragen Server License Service
Operational
Dragen Apps and Content - Global
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance