Illumina Cloud Products Status

All Systems Operational

USA Operational

Basespace Sequence Hub - US East Operational

Illumina Connected Analytics - US East Operational

Illumina Connected Insights - US East Operational

Australia Operational

Basespace Sequence Hub - Sydney Operational

Illumina Connected Analytics - Sydney Operational

Illumina Connected Insights - Sydney Operational

Canada Operational

Basespace Sequence Hub - Canada Operational

Illumina Connected Analytics - Canada Operational

Illumina Connected Insights - Canada Operational

Germany Operational

Basespace Sequence Hub - Frankfurt Operational

Illumina Connected Analytics - Frankfurt Operational

Illumina Connected Insights - Frankfurt Operational

TruSight Software Suite - Frankfurt Operational

India Operational

Basespace Sequence Hub - Mumbai Operational

Illumina Connected Analytics - Mumbai Operational

Indonesia Operational

Basespace Sequence Hub - Jakarta Operational

Illumina Connected Analytics - Jakarta Operational

Israel Operational

Basespace Sequence Hub - Tel Aviv Operational

Illumina Connected Analytics - Tel Aviv Operational

Japan Operational

Basespace Sequence Hub - Tokyo Operational

Illumina Connected Analytics - Tokyo Operational

Singapore Operational

Basespace Sequence Hub - Singapore Operational

Illumina Connected Analytics - Singapore Operational

South Korea Operational

Basespace Sequence Hub - Seoul Operational

Illumina Connected Analytics - Seoul Operational

Illumina Connected Insights - Seoul Operational

UAE Operational

Basespace Sequence Hub - Abu Dhabi Operational

Illumina Connected Analytics - Abu Dhabi Operational

United Kingdom Operational

Basespace Sequence Hub - London Operational

Illumina Connected Analytics - London Operational

Illumina Connected Insights - London Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

Illumina Connected Insights Service Degradation - All Regions

Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Mar 27, 08:42 UTC

Update - We are continuing to investigate this issue.
Mar 27, 05:32 UTC

Investigating - We are currently experiencing a partial outage with Illumina Connected Insights and are actively trying to resolve the issue. User login is not working at the moment. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Mar 27, 05:31 UTC

Mar 26, 2025

API request issue with Illumina Connected Analytics

Resolved - We are currently experiencing issues with serving API requests. We're investigating the issue.
Mar 26, 16:00 UTC

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.