Illumina Cloud Products Status

BaseSpace Sequence Hub Service Degradation - United States

Update - We are continuing to monitor for any further issues.
Aug 18, 2025 - 21:35 UTC

Update - We are continuing to monitor for any further issues.
Aug 18, 2025 - 15:27 UTC

Monitoring - DRAGEN F1 applications are experiencing high demand and may be Queued for Analysis for longer than usual. Try using the latest F2-enabled versions (more info).
Aug 12, 2025 - 00:11 UTC

USA Degraded Performance

Basespace Sequence Hub - US East Degraded Performance

Illumina Connected Analytics - US East Operational

Illumina Connected Insights - US East Operational

Australia Operational

Basespace Sequence Hub - Sydney Operational

Illumina Connected Analytics - Sydney Operational

Illumina Connected Insights - Sydney Operational

Canada Operational

Basespace Sequence Hub - Canada Operational

Illumina Connected Analytics - Canada Operational

Illumina Connected Insights - Canada Operational

Germany Operational

Basespace Sequence Hub - Frankfurt Operational

Illumina Connected Analytics - Frankfurt Operational

Illumina Connected Insights - Frankfurt Operational

TruSight Software Suite - Frankfurt Operational

India Operational

Basespace Sequence Hub - Mumbai Operational

Illumina Connected Analytics - Mumbai Operational

Indonesia Operational

Basespace Sequence Hub - Jakarta Operational

Illumina Connected Analytics - Jakarta Operational

Israel Operational

Basespace Sequence Hub - Tel Aviv Operational

Illumina Connected Analytics - Tel Aviv Operational

Japan Operational

Basespace Sequence Hub - Tokyo Operational

Illumina Connected Analytics - Tokyo Operational

Singapore Operational

Basespace Sequence Hub - Singapore Operational

Illumina Connected Analytics - Singapore Operational

South Korea Operational

Basespace Sequence Hub - Seoul Operational

Illumina Connected Analytics - Seoul Operational

Illumina Connected Insights - Seoul Operational

UAE Operational

Basespace Sequence Hub - Abu Dhabi Operational

Illumina Connected Analytics - Abu Dhabi Operational

United Kingdom Operational

Basespace Sequence Hub - London Operational

Illumina Connected Analytics - London Operational

Illumina Connected Insights - London Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

Delays to Analysis Status Metadata Updates in Illumina Connected Analytics

Resolved - This incident has been resolved now. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Aug 28, 11:20 UTC

Investigating - We're currently experiencing delays updating ICA Flow analysis status metadata. There is no impact to actual running of analyses. We are working on resolving the issue.
Aug 27, 19:39 UTC

Aug 27, 2025

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.