Illumina Cloud Products Status

Illumina Connected Analytics Service Degradation - UAE

Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Mar 03, 2026 - 20:02 UTC

AWS availability zone issues in UAE, me-central-1, affecting Illumina Connected Analytics and Basespace Sequence Hub

Update - We are experience a full outage in the UAE due to multiple AWS Availability Zones being inaccessible due to the ongoing events in the region. We are actively monitoring this with our cloud provider, but will not recover until AWS sees recovery. For detailed updates from AWS, review https://health.aws.amazon.com/health/status.
Mar 02, 2026 - 16:28 UTC

Update - We are continuing to work on a fix for this issue.
Mar 02, 2026 - 16:17 UTC

Identified - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Mar 01, 2026 - 19:28 UTC

Dragen Apps and Content Degradation - Global

Update - As the deadline gets closer we have started disabling the deprecated apps based on their recent usage. Please reach out to techsupport@illumina.com if you have any questions.
Nov 18, 2025 - 01:31 UTC

Update - We are continuing to investigate this issue.
Oct 28, 2025 - 22:23 UTC

Investigating - DRAGEN is retiring several older applications due to limited AWS availability. Users may experience longer wait times when using these legacy apps. To ensure optimal performance and reliability, we strongly encourage transitioning to the latest versions. Many of the new apps are fully compatible with the older apps. Please see our Obsolescence Notices for details.
Oct 28, 2025 - 22:22 UTC

USA Operational

Basespace Sequence Hub - US East Operational

Illumina Connected Analytics - US East Operational

Illumina Connected Insights - US East Operational

Dragen Apps and Content - US East Operational

Illumina Connected Multiomics - US East Operational

Australia Operational

Basespace Sequence Hub - Sydney Operational

Illumina Connected Analytics - Sydney Operational

Illumina Connected Insights - Sydney Operational

Dragen Apps and Content - Sydney Operational

Illumina Connected Multiomics - Sydney Operational

Canada Operational

Basespace Sequence Hub - Canada Operational

Illumina Connected Analytics - Canada Operational

Illumina Connected Insights - Canada Operational

Dragen Apps and Content - Canada Operational

Illumina Connected Multiomics - Canada Operational

Germany Operational

Basespace Sequence Hub - Frankfurt Operational

Illumina Connected Analytics - Frankfurt Operational

Illumina Connected Insights - Frankfurt Operational

TruSight Software Suite - Frankfurt Operational

Dragen Apps and Content - Frankfurt Operational

Illumina Connected Multiomics - Frankfurt Operational

India Operational

Basespace Sequence Hub - Mumbai Operational

Illumina Connected Analytics - Mumbai Operational

Dragen Apps and Content - Mumbai Operational

Indonesia Operational

Basespace Sequence Hub - Jakarta Operational

Illumina Connected Analytics - Jakarta Operational

Dragen Apps and Content - Jakarta Operational

Israel Operational

Basespace Sequence Hub - Tel Aviv Operational

Illumina Connected Analytics - Tel Aviv Operational

Dragen Apps and Content - Tel Aviv Operational

Japan Operational

Basespace Sequence Hub - Tokyo Operational

Illumina Connected Analytics - Tokyo Operational

Dragen Apps and Content - Tokyo Operational

Singapore Operational

Basespace Sequence Hub - Singapore Operational

Illumina Connected Analytics - Singapore Operational

Dragen Apps and Content - Singapore Operational

Illumina Connected Multiomics - Singapore Operational

South Korea Operational

Basespace Sequence Hub - Seoul Operational

Illumina Connected Analytics - Seoul Operational

Illumina Connected Insights - Seoul Operational

Dragen Apps and Content - Seoul Operational

Illumina Connected Multiomics - Seoul Operational

UAE Major Outage

Basespace Sequence Hub - Abu Dhabi Major Outage

Illumina Connected Analytics - Abu Dhabi Major Outage

Dragen Apps and Content - Abu Dhabi Operational

United Kingdom Operational

Basespace Sequence Hub - London Operational

Illumina Connected Analytics - London Operational

Illumina Connected Insights - London Operational

Dragen Apps and Content - London Operational

Illumina Connected Multiomics - London Operational

Global Operational

Dragen Cloud License Service Operational

Dragen Server License Service Operational

Dragen Apps and Content - Global Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 7, 2026

No incidents reported today.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

Unresolved incident: Illumina Connected Analytics Service Degradation - UAE.

Mar 2, 2026

ICA computation impacted all regions

Resolved - We have fully recovered and systems are operating normally. Customers should see runs process as they did before. There may be some delay for runs starting as queues are being drained, and we will continue to monitor. To provide some color into the root cause, we identified a global dependency related to how we obtain statuses of filesystems across all ICA regions. The full outage in MEC1 created a cascading event that effectively throttled the other regions. We have temporarily removed MEC1 from the list, which has led to recovery. As part of our upcoming MEC1 recovery process, which will begin after AWS recovers in that region (see https://health.aws.amazon.com/health/status for updates), we will be sure to evaluate this dependency to ensure business continuity in other regions. We will then take efforts to remove this cross-region dependency.
Mar 2, 20:47 UTC

Identified - We believe we have identified a root cause and mitigation. We are starting to see recovery. As part of this recovery, you will see analyses begin to start. As we gain confidence in the mitigation, we will continue to increase the overall throughput back to normal levels.
Mar 2, 17:11 UTC

Investigating - We are investigating an issue where FSx file systems are unable to start globally. We are actively looking into the issue with our cloud provider and will be providing an update around than 10:00PST.
Mar 2, 16:19 UTC

Illumina Connected Analytics Service Degradation - UAE

Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Mar 2, 20:23 UTC

Illumina Connected Analytics Service Degradation - UAE

Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Mar 2, 14:09 UTC

BaseSpace Sequence Hub Service Degradation - UAE

Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Mar 2, 13:39 UTC

Mar 1, 2026

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.