Illumina Cloud Products Status

Dragen Apps and Content Degradation - Global

Update - We are continuing to investigate this issue.
Oct 28, 2025 - 22:23 UTC

Investigating - DRAGEN is retiring several older applications due to limited AWS availability. Users may experience longer wait times when using these legacy apps. To ensure optimal performance and reliability, we strongly encourage transitioning to the latest versions. Many of the new apps are fully compatible with the older apps. Please see our Obsolescence Notices for details.
Oct 28, 2025 - 22:22 UTC

USA Operational

Basespace Sequence Hub - US East Operational

Illumina Connected Analytics - US East Operational

Illumina Connected Insights - US East Operational

Dragen Apps and Content - US East Operational

Australia Operational

Basespace Sequence Hub - Sydney Operational

Illumina Connected Analytics - Sydney Operational

Illumina Connected Insights - Sydney Operational

Dragen Apps and Content - Sydney Operational

Canada Operational

Basespace Sequence Hub - Canada Operational

Illumina Connected Analytics - Canada Operational

Illumina Connected Insights - Canada Operational

Dragen Apps and Content - Canada Operational

Germany Operational

Basespace Sequence Hub - Frankfurt Operational

Illumina Connected Analytics - Frankfurt Operational

Illumina Connected Insights - Frankfurt Operational

TruSight Software Suite - Frankfurt Operational

Dragen Apps and Content - Frankfurt Operational

India Operational

Basespace Sequence Hub - Mumbai Operational

Illumina Connected Analytics - Mumbai Operational

Dragen Apps and Content - Mumbai Operational

Indonesia Operational

Basespace Sequence Hub - Jakarta Operational

Illumina Connected Analytics - Jakarta Operational

Dragen Apps and Content - Jakarta Operational

Israel Operational

Basespace Sequence Hub - Tel Aviv Operational

Illumina Connected Analytics - Tel Aviv Operational

Dragen Apps and Content - Tel Aviv Operational

Japan Operational

Basespace Sequence Hub - Tokyo Operational

Illumina Connected Analytics - Tokyo Operational

Dragen Apps and Content - Tokyo Operational

Singapore Operational

Basespace Sequence Hub - Singapore Operational

Illumina Connected Analytics - Singapore Operational

Dragen Apps and Content - Singapore Operational

South Korea Operational

Basespace Sequence Hub - Seoul Operational

Illumina Connected Analytics - Seoul Operational

Illumina Connected Insights - Seoul Operational

Dragen Apps and Content - Seoul Operational

UAE Operational

Basespace Sequence Hub - Abu Dhabi Operational

Illumina Connected Analytics - Abu Dhabi Operational

Dragen Apps and Content - Abu Dhabi Operational

United Kingdom Operational

Basespace Sequence Hub - London Operational

Illumina Connected Analytics - London Operational

Illumina Connected Insights - London Operational

Dragen Apps and Content - London Operational

Global Operational

Dragen Cloud License Service Operational

Dragen Server License Service Operational

Dragen Apps and Content - Global Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 12, 2025

No incidents reported today.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

ICA Flow - Delayed downloads from limited FSx availabiltiy

Resolved - Regions with limited FSx availability will queue input downloads without fail.
Nov 6, 23:02 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 22:01 UTC

Update - We are continuing to work on a fix for this issue.
Nov 6, 21:01 UTC

Identified - Regions with limited FSx availability may experience stalled input downloads.
Nov 6, 19:58 UTC

Nov 5, 2025

Degraded ICA Flow S3 Download

Resolved - This incident has been resolved.
Nov 5, 00:29 UTC

Monitoring - ICA analyses will fail if input download exceeds one hour.
Nov 3, 22:58 UTC

Nov 4, 2025

No incidents reported.

Nov 3, 2025

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Illumina Connected Analytics Service Degradation - USA

Resolved - Going forward, ICA Flow issues like this will now be tracked under "DRAGEN Apps and Content" component under the Global region, as they typically affect multiple products within our suite.
Oct 29, 20:29 UTC

Update - ICA Flow is currently operating at reduced capacity due to upstream issues with AWS. We are actively engaged with AWS and working towards a resolution.

Customers will still be able to process data in ICA flow, albeit at reduced capacity. If you have any questions, please contact Technical Support at techsupport@illumina.com.
Oct 29, 05:05 UTC

Investigating - We are currently experiencing an outage affecting AWS services, and as a result Flow is currently unavailable in the US East (N. Virginia).

Please refrain from aborting and/or rerunning analyses in this region. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Oct 29, 02:40 UTC