Illumina Cloud Products Status

Dragen Apps and Content Degradation - Global

Update - As the deadline gets closer we have started disabling the deprecated apps based on their recent usage. Please reach out to techsupport@illumina.com if you have any questions.
Nov 18, 2025 - 01:31 UTC

Update - We are continuing to investigate this issue.
Oct 28, 2025 - 22:23 UTC

Investigating - DRAGEN is retiring several older applications due to limited AWS availability. Users may experience longer wait times when using these legacy apps. To ensure optimal performance and reliability, we strongly encourage transitioning to the latest versions. Many of the new apps are fully compatible with the older apps. Please see our Obsolescence Notices for details.
Oct 28, 2025 - 22:22 UTC

USA Operational

Basespace Sequence Hub - US East Operational

Illumina Connected Analytics - US East Operational

Illumina Connected Insights - US East Operational

Dragen Apps and Content - US East Operational

Illumina Connected Multiomics - US East Operational

Australia Operational

Basespace Sequence Hub - Sydney Operational

Illumina Connected Analytics - Sydney Operational

Illumina Connected Insights - Sydney Operational

Dragen Apps and Content - Sydney Operational

Illumina Connected Multiomics - Sydney Operational

Canada Operational

Basespace Sequence Hub - Canada Operational

Illumina Connected Analytics - Canada Operational

Illumina Connected Insights - Canada Operational

Dragen Apps and Content - Canada Operational

Illumina Connected Multiomics - Canada Operational

Germany Operational

Basespace Sequence Hub - Frankfurt Operational

Illumina Connected Analytics - Frankfurt Operational

Illumina Connected Insights - Frankfurt Operational

TruSight Software Suite - Frankfurt Operational

Dragen Apps and Content - Frankfurt Operational

Illumina Connected Multiomics - Frankfurt Operational

India Operational

Basespace Sequence Hub - Mumbai Operational

Illumina Connected Analytics - Mumbai Operational

Dragen Apps and Content - Mumbai Operational

Indonesia Operational

Basespace Sequence Hub - Jakarta Operational

Illumina Connected Analytics - Jakarta Operational

Dragen Apps and Content - Jakarta Operational

Israel Operational

Basespace Sequence Hub - Tel Aviv Operational

Illumina Connected Analytics - Tel Aviv Operational

Dragen Apps and Content - Tel Aviv Operational

Japan Operational

Basespace Sequence Hub - Tokyo Operational

Illumina Connected Analytics - Tokyo Operational

Dragen Apps and Content - Tokyo Operational

Singapore Operational

Basespace Sequence Hub - Singapore Operational

Illumina Connected Analytics - Singapore Operational

Dragen Apps and Content - Singapore Operational

Illumina Connected Multiomics - Singapore Operational

South Korea Operational

Basespace Sequence Hub - Seoul Operational

Illumina Connected Analytics - Seoul Operational

Illumina Connected Insights - Seoul Operational

Dragen Apps and Content - Seoul Operational

Illumina Connected Multiomics - Seoul Operational

UAE Operational

Basespace Sequence Hub - Abu Dhabi Operational

Illumina Connected Analytics - Abu Dhabi Operational

Dragen Apps and Content - Abu Dhabi Operational

United Kingdom Operational

Basespace Sequence Hub - London Operational

Illumina Connected Analytics - London Operational

Illumina Connected Insights - London Operational

Dragen Apps and Content - London Operational

Illumina Connected Multiomics - London Operational

Global Operational

Dragen Cloud License Service Operational

Dragen Server License Service Operational

Dragen Apps and Content - Global Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

Illumina Software Login

Resolved - This incident has been resolved.
Dec 9, 21:00 UTC

Update - We are seeing recovery. The secondary event today was due to applications that had expired tokens. We have since restarted services that had been affected and error rates have dropped. Users can log into applications and see subscriptions. As platform auth services also affect sequencer upload, we are monitoring to ensure that sequencing runs upload successfully. In the event that you are seeing upload issues, you will need to restart upload upon run completion. If you have any questions on how to do so, please email techsupport@illumina.com.
Clarity LIMS integration steps that depend on BaseSpace (NextSeq 1000/2000, NovaSeq X, MiSeq i100) may fail to complete. Runs can be started manually.
Dec 7, 07:36 UTC

Update - Message: We are seeing recovery. The secondary event today was due to applications that had expired tokens. We have since restarted services that had been affected and error rates have dropped. Users can log into applications and see subscriptions. As platform auth services also affect sequencer upload, we are monitoring to ensure that sequencing runs upload successfully. In the event that you are seeing upload issues, you will need to restart upload upon run completion. If you have any questions on how to do so, please email techsupport@illumina.com.
Clarity LIMS integration steps that depend on BaseSpace (NextSeq 1000/2000, NovaSeq X, MiSeq i100) may fail to complete. Runs can be started manually.
Dec 7, 06:36 UTC

Investigating - We are continuing to investigate workgroup access issues for Illumina Applications, including Illumina Software and MyIllumina.
Dec 7, 02:02 UTC

Monitoring - We have implemented a fix and are seeing recovery. Users should be able to login and switch workgroups. We will continue to monitor. Further updates will come on an as needed basis.
Dec 6, 18:51 UTC

Update - We continue to investigate customer auth issues for Illumina Applications, including Illumina Software and MyIllumina. We believe we have narrowed down the root cause, and are testing a fix before implementing. Because this relates to Auth, we are taking extra care to assess for any downstream impact of the fix. We will provide another update by Saturday 12:00 PDT
Dec 6, 18:07 UTC

Update - We continue to investigate customer login issues for Illumina Applications, including Illumina Software and MyIllumina. We believe we have narrowed down the root cause, and are working on a fix. We will provide another update by Saturday 10:00 PDT
Dec 6, 15:54 UTC

Investigating - Message: We are investigating customer login issues for Illumina Applications, including Illumina Software and MyIllumina. We will provide another update by Saturday 8:00 PDT
Dec 6, 15:18 UTC

Dec 8, 2025

No incidents reported.

Dec 7, 2025

Dec 6, 2025

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.