All Systems Operational
Illumina Connected Analytics Operational
ICA - Australia Operational
ICA - Canada Operational
ICA - Frankfurt Operational
ICA - Japan Operational
ICA - London Operational
ICA - Singapore Operational
ICA - USA Operational
Trusight Software Suite Operational
TSS - Australia Operational
TSS - Canada Operational
TSS - Frankfurt Operational
TSS - London Operational
TSS - USA Operational
Basespace Sequence Hub Operational
BSSH - Australia Operational
BSSH - Canada Operational
BSSH - Frankfurt Operational
BSSH - Japan Operational
BSSH - London Operational
BSSH - Singapore Operational
BSSH - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
BaseSpace Sequence Hub Service Degradation - Frankfurt
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
May 13, 15:50 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
May 13, 15:39 UTC
BaseSpace Sequence Hub Service Degradation - Frankfurt
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
May 13, 15:28 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
May 13, 15:27 UTC
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022
BaseSpace Sequence Hub Service Degradation - USA
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
May 7, 14:00 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
May 7, 14:00 UTC
May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

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