All Systems Operational

USA Operational
Basespace Sequence Hub - US East Operational
Illumina Connected Analytics - US East Operational
Illumina Connected Insights - US East Operational
Australia Operational
Basespace Sequence Hub - Sydney Operational
Illumina Connected Analytics - Sydney Operational
Illumina Connected Insights - Sydney Operational
Canada Operational
Basespace Sequence Hub - Canada Operational
Illumina Connected Analytics - Canada Operational
Illumina Connected Insights - Canada Operational
Germany Operational
Basespace Sequence Hub - Frankfurt Operational
Illumina Connected Analytics - Frankfurt Operational
Illumina Connected Insights - Frankfurt Operational
TruSight Software Suite - Frankfurt Operational
India Operational
Basespace Sequence Hub - Mumbai Operational
Illumina Connected Analytics - Mumbai Operational
Indonesia Operational
Basespace Sequence Hub - Jakarta Operational
Illumina Connected Analytics - Jakarta Operational
Israel Operational
Basespace Sequence Hub - Tel Aviv Operational
Illumina Connected Analytics - Tel Aviv Operational
Japan Operational
Basespace Sequence Hub - Tokyo Operational
Illumina Connected Analytics - Tokyo Operational
Singapore Operational
Basespace Sequence Hub - Singapore Operational
Illumina Connected Analytics - Singapore Operational
South Korea Operational
Basespace Sequence Hub - Seoul Operational
Illumina Connected Analytics - Seoul Operational
Illumina Connected Insights - Seoul Operational
UAE Operational
Basespace Sequence Hub - Abu Dhabi Operational
Illumina Connected Analytics - Abu Dhabi Operational
United Kingdom Operational
Basespace Sequence Hub - London Operational
Illumina Connected Analytics - London Operational
Illumina Connected Insights - London Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 27, 2025

No incidents reported today.

Apr 26, 2025

No incidents reported.

Apr 25, 2025
Production Deployment Issue with BaseSpace SequenceHub in US
Resolved - This incident has been resolved.
Apr 25, 18:15 UTC
Monitoring - A fix has been implemented, and BaseSpace is operational. We are waiting for some queued events to complete before giving the all clear. Please see the following knowledge base article:

https://knowledge.illumina.com/cloud_status
Apr 24, 23:36 UTC
Update - A fix has been implemented, and BaseSpace is operational. We are waiting for some queued events to complete before giving the all clear.
Apr 24, 21:14 UTC
Update - We have identified the root cause, and are working to resolve the issue.
Apr 24, 19:46 UTC
Update - We are continuing to work on this incident. We have observed intermittent behavior with our API servers. We will provide an update in about an hour.
Apr 24, 16:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 23, 23:53 UTC
Apr 24, 2025
BaseSpace Sequence Hub Service Degradation - USA
Resolved - Closing this issue, since we already have another open incident for this.
Apr 24, 16:02 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Apr 24, 02:42 UTC
BaseSpace Sequence Hub Service Degradation - USA
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Apr 24, 02:29 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Apr 24, 02:20 UTC
BaseSpace Sequence Hub Service Degradation - USA
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Apr 24, 01:59 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Apr 24, 01:55 UTC
BaseSpace Sequence Hub Service Degradation - USA
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Apr 24, 01:45 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Apr 24, 01:04 UTC
Apr 23, 2025
BaseSpace Sequence Hub Service Degradation - USA
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Apr 23, 23:36 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Apr 23, 23:36 UTC
BaseSpace Sequence Hub Service Degradation - USA
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Apr 23, 23:20 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Apr 23, 23:11 UTC
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Illumina Connected Analytics Flow Service Degradation - USA
Resolved - This incident has been resolved.
Apr 15, 18:53 UTC
Monitoring - ICA experienced a service degradation in the US region for Flow analyses between 4/13/2025 22:00PM PST and 4/14/2025 11:00 PST.

Incomplete analyses in statuses other than "Accepted" during the service degradation period are impacted and will appear stuck in their current status. This issue is under active investigation.
Apr 14, 18:46 UTC
Apr 14, 2025
Apr 13, 2025

No incidents reported.

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For further assistance with BaseSpace Sequence Hub, please refer to the following support resources