Illumina Cloud Products Status

All Systems Operational

USA Operational

Basespace Sequence Hub - US East Operational

Illumina Connected Analytics - US East Operational

Illumina Connected Insights - US East Operational

Australia Operational

Basespace Sequence Hub - Sydney Operational

Illumina Connected Analytics - Sydney Operational

Illumina Connected Insights - Sydney Operational

Canada Operational

Basespace Sequence Hub - Canada Operational

Illumina Connected Analytics - Canada Operational

Illumina Connected Insights - Canada Operational

TruSight Software Suite - Canada Operational

Germany Operational

Basespace Sequence Hub - Frankfurt Operational

Illumina Connected Analytics - Frankfurt Operational

Illumina Connected Insights - Frankfurt Operational

TruSight Software Suite - Frankfurt Operational

India Operational

Basespace Sequence Hub - Mumbai Operational

Illumina Connected Analytics - Mumbai Operational

Indonesia Operational

Basespace Sequence Hub - Jakarta Operational

Illumina Connected Analytics - Jakarta Operational

Israel Operational

Basespace Sequence Hub - Tel Aviv Operational

Illumina Connected Analytics - Tel Aviv Operational

Japan Operational

Basespace Sequence Hub - Tokyo Operational

Illumina Connected Analytics - Tokyo Operational

Singapore Operational

Basespace Sequence Hub - Singapore Operational

Illumina Connected Analytics - Singapore Operational

South Korea Operational

Basespace Sequence Hub - Seoul Operational

Illumina Connected Analytics - Seoul Operational

Illumina Connected Insights - Seoul Operational

UAE Operational

Basespace Sequence Hub - Abu Dhabi Operational

Illumina Connected Analytics - Abu Dhabi Operational

United Kingdom Operational

Basespace Sequence Hub - London Operational

Illumina Connected Analytics - London Operational

Illumina Connected Insights - London Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2025

No incidents reported today.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

Illumina Connected Analytics Service Degradation

Resolved - This incident has been resolved.
Jan 11, 00:58 UTC

Update - ICA is currently experiencing a service degradation in the Tokyo region where views and API responses are not always up to date. We are working to resolve this issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jan 10, 16:11 UTC

Update - We are continuing to investigate this issue.
Jan 10, 11:54 UTC

Investigating - ICA is currently experiencing a service degradation where views and API responses are not always up to date. We are working to resolve this issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jan 10, 08:52 UTC

Jan 10, 2025

Jan 9, 2025

Illumina Connected Analytics Service Degradation - Indonesia

Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jan 9, 18:59 UTC

Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jan 9, 18:57 UTC

Jan 8, 2025

No incidents reported.