All Systems Operational
USA Operational
Basespace Sequence Hub - US East Operational
Ilumina Connected Analytics - US East Operational
Illumina Connected Insights - US East Operational
TruSight Software Suite - US East Operational
Australia Operational
Basespace Sequence Hub - Sydney Operational
Ilumina Connected Analytics - Sydney Operational
Illumina Connected Insights - Sydney Operational
TruSight Software Suite - Sydney Operational
Canada Operational
Basespace Sequence Hub - Canada Operational
Ilumina Connected Analytics - Canada Operational
Illumina Connected Insights - Canada Operational
TruSight Software Suite - Canada Operational
Germany Operational
Basespace Sequence Hub - Frankfurt Operational
Ilumina Connected Analytics - Frankfurt Operational
Illumina Connected Insights - Frankfurt Operational
TruSight Software Suite - Frankfurt Operational
India Operational
Basespace Sequence Hub - Mumbai Operational
Illumina Connected Analytics - Mumbai Operational
Indonesia Operational
Basespace Sequence Hub - Jakarta Operational
Ilumina Connected Analytics - Jakarta Operational
Israel Operational
Basespace Sequence Hub - Tel Aviv Operational
Ilumina Connected Analytics - Tel Aviv Operational
Japan Operational
Basespace Sequence Hub - Tokyo Operational
Ilumina Connected Analytics - Tokyo Operational
Singapore Operational
Basespace Sequence Hub - Singapore Operational
Ilumina Connected Analytics - Singapore Operational
South Korea Operational
Basespace Sequence Hub - Seoul Operational
Illumina Connected Analytics - Seoul Operational
Illumina Connected Insights - Seoul Operational
UAE Operational
Basespace Sequence Hub - Abu Dhabi Operational
Ilumina Connected Analytics - Abu Dhabi Operational
United Kingdom Operational
Basespace Sequence Hub - London Operational
Ilumina Connected Analytics - London Operational
Illumina Connected Insights - London Operational
TruSight Software Suite - London Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2024
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 18, 00:50 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 18, 00:46 UTC
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 00:28 UTC
Investigating - The ICA team is investigating a slowdown resulting in pipelines not completing in a timely manner.
Jun 11, 21:59 UTC
Jun 11, 2024
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 11, 16:58 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 11, 15:39 UTC
Jun 10, 2024
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 10, 05:15 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 10, 05:14 UTC
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 10, 05:03 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 10, 05:03 UTC
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 10, 05:02 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 10, 05:01 UTC
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 5, 19:26 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 5, 19:03 UTC
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 5, 11:09 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 5, 11:05 UTC
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 5, 10:45 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 5, 10:43 UTC
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 5, 10:33 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 5, 10:30 UTC
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 5, 10:06 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 5, 09:48 UTC
Jun 4, 2024
Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Jun 4, 03:20 UTC
Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Jun 4, 03:17 UTC