Illumina Cloud Products Status

All Systems Operational

USA Operational

Basespace Sequence Hub - US East Operational

Illumina Connected Analytics - US East Operational

Illumina Connected Insights - US East Operational

Australia Operational

Basespace Sequence Hub - Sydney Operational

Illumina Connected Analytics - Sydney Operational

Illumina Connected Insights - Sydney Operational

Canada Operational

Basespace Sequence Hub - Canada Operational

Illumina Connected Analytics - Canada Operational

Illumina Connected Insights - Canada Operational

TruSight Software Suite - Canada Operational

Germany Operational

Basespace Sequence Hub - Frankfurt Operational

Illumina Connected Analytics - Frankfurt Operational

Illumina Connected Insights - Frankfurt Operational

TruSight Software Suite - Frankfurt Operational

India Operational

Basespace Sequence Hub - Mumbai Operational

Illumina Connected Analytics - Mumbai Operational

Indonesia Operational

Basespace Sequence Hub - Jakarta Operational

Illumina Connected Analytics - Jakarta Operational

Israel Operational

Basespace Sequence Hub - Tel Aviv Operational

Illumina Connected Analytics - Tel Aviv Operational

Japan Operational

Basespace Sequence Hub - Tokyo Operational

Illumina Connected Analytics - Tokyo Operational

Singapore Operational

Basespace Sequence Hub - Singapore Operational

Illumina Connected Analytics - Singapore Operational

South Korea Operational

Basespace Sequence Hub - Seoul Operational

Illumina Connected Analytics - Seoul Operational

Illumina Connected Insights - Seoul Operational

UAE Operational

Basespace Sequence Hub - Abu Dhabi Operational

Illumina Connected Analytics - Abu Dhabi Operational

United Kingdom Operational

Basespace Sequence Hub - London Operational

Illumina Connected Analytics - London Operational

Illumina Connected Insights - London Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 27, 2024

No incidents reported today.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

Degraded Performance in Illumina Connected Analytics - USA

Resolved - This incident has been resolved.
Oct 25, 01:19 UTC

Update - We are continuing to monitor for any further issues.
Oct 24, 23:35 UTC

Monitoring - Amazon has now resolved the issue and delays are starting to decrease as the queue is cleared.
Oct 24, 20:52 UTC

Identified - We are currently facing delays in starting new analyses due to issues with "Amazon Route 53" and "Amazon FSx" services.

Analyses that are already in progress will continue to run normally. However, new analyses may either fail to start or experience delays during setup.

Please keep checking this page for updates, and you can also monitor the AWS status at: https://health.aws.amazon.com/health/status.
Oct 24, 20:07 UTC

Oct 24, 2024

BaseSpace Sequence Hub Service Degradation - Japan

Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Oct 24, 07:34 UTC

Investigating - We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Oct 24, 06:55 UTC

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

Illumina Connected Analytics Service Degradation - All Regions

Resolved - This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Oct 15, 13:36 UTC

Identified - We are currently experiencing a service degradation and are actively trying to resolve the issue. The issue involves analysis statuses not being updated, but this does not affect the analysis results or prevent you from starting new analyses. Please keep an eye on this page for updates or contact Technical Support at techsupport@illumina.com.
Oct 15, 07:41 UTC

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.