BaseSpace Sequence Hub Service Degradation - UAE

Incident Report for Illumina Cloud Products

Resolved

This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Posted Mar 02, 2026 - 13:39 UTC

Investigating

We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Posted Mar 01, 2026 - 16:29 UTC
This incident affected: UAE (Basespace Sequence Hub - Abu Dhabi).
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For further assistance with BaseSpace Sequence Hub, please refer to the following support resources
View the status of Emedgene here