This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Posted May 20, 2025 - 00:46 UTC
Update
We are continuing to monitor for any further issues.
Posted May 20, 2025 - 00:44 UTC
Monitoring
We are experiencing delays in processing File records. The impact of this issue are: File uploads from UI, cli will stay in Partial status for longer time The Workflow runs will take longer to finish than usual. We have identified the source and are actively working on resolving this issue.
Posted May 19, 2025 - 22:47 UTC
This incident affected: USA (Basespace Sequence Hub - US East, Illumina Connected Analytics - US East), Canada (Basespace Sequence Hub - Canada, Illumina Connected Analytics - Canada), Australia (Basespace Sequence Hub - Sydney, Illumina Connected Analytics - Sydney), and Germany (Illumina Connected Analytics - Frankfurt, TruSight Software Suite - Frankfurt).