Dragen Cloud License Service Degradation

Incident Report for Illumina Cloud Products

Resolved

This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Posted Oct 20, 2025 - 21:08 UTC

Monitoring

While service is improving, we continue to see degraded operations due to ongoing issues at AWS. We will continue to monitor the situation.
Posted Oct 20, 2025 - 18:55 UTC

Investigating

We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Posted Oct 20, 2025 - 07:47 UTC
This incident affected: Global (Dragen Cloud License Service).
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