Customers may experience increased queue times as recovery progresses. We are continuing to monitor for any further issues.
Posted Oct 21, 2025 - 02:07 UTC
Monitoring
Customers may experience increased queue times as recovery progresses. We are continuing to monitor for any further issues.
Posted Oct 21, 2025 - 00:28 UTC
Update
Flow is currently not working in the US - North Virginia (US East) region due to ongoing issues at AWS. Please refrain from aborting and/or rerunning analyses in this region. In other regions the situation is improving, although we are still seeing some delays and issues. We will continue to monitor the situation.
Posted Oct 20, 2025 - 11:56 UTC
Update
AWS are reporting signs of recovery, and ICA is also recovering. We will continue to monitor the situation.
Posted Oct 20, 2025 - 10:09 UTC
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 10:09 UTC
Investigating
AWS is currently experiencing issues causing severe service degradation across multiple parts of ICA. We'll update this page when we have more information.
Posted Oct 20, 2025 - 08:03 UTC
This incident affected: USA (Illumina Connected Analytics - US East), Australia (Illumina Connected Analytics - Sydney), Canada (Illumina Connected Analytics - Canada), Germany (Illumina Connected Analytics - Frankfurt), United Kingdom (Illumina Connected Analytics - London), Singapore (Illumina Connected Analytics - Singapore), Japan (Illumina Connected Analytics - Tokyo), India (Illumina Connected Analytics - Mumbai), Indonesia (Illumina Connected Analytics - Jakarta), UAE (Illumina Connected Analytics - Abu Dhabi), Israel (Illumina Connected Analytics - Tel Aviv), and South Korea (Illumina Connected Analytics - Seoul).