Resolved
This issue has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Posted Nov 14, 2024 - 09:13 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 14, 2024 - 07:50 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 14, 2024 - 07:34 UTC
Update
We are continuing to investigate this issue.
Posted Nov 14, 2024 - 07:28 UTC
Investigating
We are currently experiencing a service degradation with Authentication Service and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Posted Nov 14, 2024 - 07:22 UTC
This incident affected: USA (Basespace Sequence Hub - US East, Illumina Connected Analytics - US East, Illumina Connected Insights - US East), Canada (Basespace Sequence Hub - Canada, Illumina Connected Analytics - Canada, Illumina Connected Insights - Canada, TruSight Software Suite - Canada), Australia (Basespace Sequence Hub - Sydney, Illumina Connected Analytics - Sydney, Illumina Connected Insights - Sydney), Germany (Basespace Sequence Hub - Frankfurt, Illumina Connected Analytics - Frankfurt, Illumina Connected Insights - Frankfurt, TruSight Software Suite - Frankfurt), United Kingdom (Basespace Sequence Hub - London, Illumina Connected Analytics - London, Illumina Connected Insights - London), Japan (Basespace Sequence Hub - Tokyo, Illumina Connected Analytics - Tokyo), Singapore (Basespace Sequence Hub - Singapore, Illumina Connected Analytics - Singapore), India (Basespace Sequence Hub - Mumbai, Illumina Connected Analytics - Mumbai), Israel (Basespace Sequence Hub - Tel Aviv, Illumina Connected Analytics - Tel Aviv), South Korea (Basespace Sequence Hub - Seoul, Illumina Connected Analytics - Seoul, Illumina Connected Insights - Seoul), Indonesia (Basespace Sequence Hub - Jakarta, Illumina Connected Analytics - Jakarta), and UAE (Basespace Sequence Hub - Abu Dhabi, Illumina Connected Analytics - Abu Dhabi).