ICA Flow Degradation

Incident Report for Illumina Cloud Products

Resolved

Between 10:00 and 10:54 ICA Flow experienced a degradation that caused some Flow analyses to fail. We have identified all affected runs and will refund customers. Restarting runs should complete successfully.

Posted Mar 25, 2026 - 17:00 UTC

For further assistance with BaseSpace Sequence Hub, please refer to the following support resources

View the status of Emedgene here