Issue impacting FPGA-based pipelines in Illumina Connected Analytics

Incident Report for Illumina Cloud Products

Resolved

This incident has been resolved.

Posted May 07, 2025 - 23:07 UTC

Identified

An issue impacting FPGA-based pipelines (ie, DRAGEN) created after 12:00PM PST 5/6/25 in all regions is causing analyses created from those pipelines to remain "In Progress" indefinitely. The issue is under active investigation.

Posted May 07, 2025 - 22:06 UTC

This incident affected: USA (Illumina Connected Analytics - US East), Australia (Illumina Connected Analytics - Sydney), Canada (Illumina Connected Analytics - Canada), Germany (Illumina Connected Analytics - Frankfurt), United Kingdom (Illumina Connected Analytics - London), Singapore (Illumina Connected Analytics - Singapore), Japan (Illumina Connected Analytics - Tokyo), India (Illumina Connected Analytics - Mumbai), Indonesia (Illumina Connected Analytics - Jakarta), UAE (Illumina Connected Analytics - Abu Dhabi), Israel (Illumina Connected Analytics - Tel Aviv), and South Korea (Illumina Connected Analytics - Seoul).