ICA Flow - Delayed downloads from limited FSx availabiltiy

Incident Report for Illumina Cloud Products

Resolved

Regions with limited FSx availability will queue input downloads without fail.

Posted Nov 06, 2025 - 23:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 06, 2025 - 22:01 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 06, 2025 - 21:01 UTC

Identified

Regions with limited FSx availability may experience stalled input downloads.

Posted Nov 06, 2025 - 19:58 UTC

This incident affected: USA (Illumina Connected Analytics - US East), Australia (Illumina Connected Analytics - Sydney), Canada (Illumina Connected Analytics - Canada, Dragen Apps and Content - Canada), Germany (Illumina Connected Analytics - Frankfurt, Dragen Apps and Content - Frankfurt), United Kingdom (Illumina Connected Analytics - London), Singapore (Illumina Connected Analytics - Singapore), Japan (Illumina Connected Analytics - Tokyo), India (Illumina Connected Analytics - Mumbai), Indonesia (Illumina Connected Analytics - Jakarta), UAE (Illumina Connected Analytics - Abu Dhabi), Israel (Illumina Connected Analytics - Tel Aviv), and South Korea (Illumina Connected Analytics - Seoul).