BaseSpace Sequence Hub Service Degradation - United States

Incident Report for Illumina Cloud Products

Update

We are continuing to monitor for any further issues.

Posted Aug 18, 2025 - 21:35 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 18, 2025 - 15:27 UTC

Monitoring

DRAGEN F1 applications are experiencing high demand and may be Queued for Analysis for longer than usual. Try using the latest F2-enabled versions (more info).

Posted Aug 12, 2025 - 00:11 UTC

This incident affects: USA (Basespace Sequence Hub - US East) and Canada (Basespace Sequence Hub - Canada).