Production Deployment Issue with BaseSpace SequenceHub in US

Incident Report for Illumina Cloud Products

Resolved

This incident has been resolved.

Posted Apr 25, 2025 - 18:15 UTC

Monitoring

A fix has been implemented, and BaseSpace is operational. We are waiting for some queued events to complete before giving the all clear. Please see the following knowledge base article:

https://knowledge.illumina.com/cloud_status

Posted Apr 24, 2025 - 23:36 UTC

Update

A fix has been implemented, and BaseSpace is operational. We are waiting for some queued events to complete before giving the all clear.

Posted Apr 24, 2025 - 21:14 UTC

Update

We have identified the root cause, and are working to resolve the issue.

Posted Apr 24, 2025 - 19:46 UTC

Update

We are continuing to work on this incident. We have observed intermittent behavior with our API servers. We will provide an update in about an hour.

Posted Apr 24, 2025 - 16:03 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 23, 2025 - 23:53 UTC

This incident affected: USA (Basespace Sequence Hub - US East).