BaseSpace Sequence Hub Service Degradation - United Kingdom

Incident Report for Illumina Cloud Products

Resolved

This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Posted Aug 13, 2025 - 03:00 UTC

Identified

We are currently experiencing a service degradation that is making it difficult to launch apps with recently generated data. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Posted Aug 11, 2025 - 17:03 UTC
This incident affected: United Kingdom (Basespace Sequence Hub - London).
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For further assistance with BaseSpace Sequence Hub, please refer to the following support resources
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