BaseSpace Sequence Hub Service Degradation - Japan

Incident Report for Illumina Cloud Products

Resolved

This incident has been resolved and the incident is now closed. Please contact Technical Support at techsupport@illumina.com if you have any further questions.
Posted Aug 03, 2025 - 08:07 UTC

Investigating

We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Posted Aug 03, 2025 - 08:03 UTC
This incident affected: Japan (Basespace Sequence Hub - Tokyo).
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For further assistance with BaseSpace Sequence Hub, please refer to the following support resources
View the status of Emedgene here